At Everfurn we would like to make your customer experience as pleasant as possible. If you are experiencing problems with any products and would like to return them, please read the returns policy below and choose the option that best suits your situation.
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being collected by you or delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.
To log a return online, please email us at returns@everfurn.co.za and attach pictures of the items you wish to return / exchange and give a reason for the return / exchange.
Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements
Should you require assistance, please contact us on 011 608 3633
It is the Customer’s responsibility to thoroughly inspect all goods upon delivery before signing that the goods have been received.
When a product is delivered damaged:
You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver / delivery company will take the product/s back with them and return them to Everfurn . Please contact Everfurn immediately to report this.
Damage after delivery:
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to Everfurn . In these instances the return / replacement of the product is at the discretion of Everfurn . We are entitled to request images of the damage products before collection of the products. Everfurn will always endeavour to solve problems with damaged items as speedily as possible.
To log a return online, please email us at returns@everfurn.co.za and attach pictures of the items you wish to return / exchange and give a reason for the return / exchange.
Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements
Decollect “Click and Collect Orders”:
It is the Customer’s responsibility to thoroughly inspect all goods upon collection however if damage to a product/s only becomes apparent after collection you have 48 hours to notify us via email on returns@everfurn.co.za with regards to this damage. You must then return the damaged item to the Decollect point where you originally collected it from. It is the customer’s sole responsibility to get the damaged item to the collection point and Everfurn will not be held liable for any costs associated with returning this item.
Should you require assistance, please contact us on 011 608 3633.
• Everfurn cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer
• If damage is reported after 48 hours, it is reasonable for Everfurn to determine that damage was caused post-delivery
• If damage occurs to the product during assembly by the customer, Everfurn will not be liable for the damage and will not be held liable for a return or refund.
• Where defective items are replaced, Everfurn is liable for the collection and delivery costs
• If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling / administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. The product will be returned in packaging similar to how they were received by Everfurn
• If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at Everfurn’s discretion
• Quality control inspection can take up to 3 working days
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
• Any items exchanged will be delivered to the delivery address that was stated on the original order. If the exchange address is different from the original delivery address you may be charged an additional fee for delivery. It is the customer’s responsibility to inform Everfurn should the exchange address be different to the original delivery address.
All our products carry a 1 year warranty, unless otherwise specified (see section 4 below).
The following applies to all Warranty claims:
• The original sales invoice, or other proof of purchase is required for all warranty claims
• Warranties cover factory faults or defects only. NO damages caused by wear and tear, negligence, abuse, accident or causes unrelated to defective materials or workmanship are covered
• Warranties cannot be claimed where the product has been altered in any way from its original state
• Warranties apply for domestic use only. Products used for commercial use are NOT covered unless specifically stated on the invoice
If within 1 year after delivery, you find that the product is defective/faulty, unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), not legal or not reasonably durable (based on circumstances and product type), Everfurn is entitled to repair or replace the defective/faulty part (if available) or repair or replace the whole product (if available). Should Everfurn not be able to repair or replace the product, you are entitled to an online credit or a refund. We are entitled to request images of the damage products before any of the above takes place.
For warranty claims please email us on returns@everfurn.co.za a description of your problem and your original order number. Please note you will be required to upload pictures of the items that are defective.
Once submitted, we will review the request within 72 hours & will contact you to make any necessary arrangements.
Should you require assistance, please contact us on 011 608 6333.
• Refund, repair or replacement will depend on various factors as detailed in our refund policy. These include the condition of the item and the duration of use
• Replacement products fall under the warranty period of the initial purchase date
• We will NOT refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, used in an abnormal way or failure to take reasonable care of the product. In this case, you (the customer) will be liable for all transport costs and a discretional handling / administration fee of a minimum of 5% or R70 (Seventy Rand) will be charged. The product will be returned in packaging similar to how they were received by Everfurn
• If the product is inspected and found NOT to be defective, you (the customer) will be liable for all transport costs and a handling / administration fee of 5% with a minimum of R70 (Seventy Rand) will be charged. The product will be returned in packaging similar to how they were received by Everfurn
• If the original packaging has been discarded it is your (the customers) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry charges to you (the customer) at Everfurn’s discretion.
• No refunds will be processed on goods older than 6 months. Only repair, replacement or store credit will apply
• Quality control inspection can take up to 3 working days
• Refunds can take up to 7 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
For online orders, if the order has not yet been processed, it can be cancelled. You will receive a full refund of the purchase price within 30 days of the date of cancelling the order.
You may cancel your order for Goods without penalty within 7 working days of the goods being collected by you or delivered to you. In this case, the following applies:
• You will receive a full refund of the purchase price within 30 days of the date of cancelling the order
• The Goods must not be used and must remain unassembled, in the original packaging
• The goods being returned will be assessed and handling charges will be applicable before the refund is processed.
• If you took advantage of a free delivery promotion and your order was delivered free of charge, you will be responsible for the cost of having the product returned to us. The cost will be the delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable as per the above. These will be deducted from the refund
• If the goods have been assembled or partly assembled, the cancellation policy does not apply and goods may not be returned
• Everfurn Factory Shop reserves the right at all times for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered.
• No shop soiled items that have been reduced to clear will be accepted for refund or return
• Please note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods were made to your specifications or are clearly personalised
• If your order has been processed and dispatched from the warehouse but has not been delivered to you, you may cancel the order however you will be responsible for the cost of having the product returned to us. The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These will be deducted from the refund
• According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7 day period. The cost will be the dispatch/delivery fee for delivery of the initial order and a return fee which is equivalent to the delivery charge in your area and any handling fees. These will be deducted from the refund. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
• If an order has been processed and dispatched from our warehouse but not yet delivered and the consumer would like to change the order, delivery and admin fees might be applicable at Everfurn’s discretion even if the customer took advantage of a free delivery promotion for the order.